Cancellation policy
Last updated
In short
There is nothing to cancel: eSIM plans are one-off purchases with no subscription, no auto-renewal and no recurring charge. An unused, uninstalled plan can be refunded within 30 days.
No subscriptions
Every plan is a single prepaid purchase. Nothing renews, nothing recurs, and no card is charged again unless you buy something else. There is no account to close in order to stop being billed.
This is worth saying plainly because most connectivity products work the other way round, and people reasonably assume they are signing up to something.
Cancelling before you install
A plan you have not installed and not started can be cancelled for a full refund within 30 days — see the refund policy. Once the profile is on a device it cannot be reissued, so it cannot be cancelled either.
Ending a plan early
You can stop using an eSIM at any time by turning the line off or removing it from your device. That ends the connection but not the plan: validity continues to run, and no partial refund is due for the remainder.
Closing your account
Write to support@kqord.com and we will close it. Orders and invoices are kept for as long as tax law requires — they are financial records, not profile data — but they are no longer attached to a usable account.